Refund policy

🔄 Return & Refund Policy

At ThinkShipper, your satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. If you're not completely satisfied with your purchase, we're here to help.

📅 5-Day Return Policy

We offer a 5-day return window from the date your order is delivered.

If you receive a product that is:

  • ✅ Damaged during delivery

  • ✅ Defective or not functioning properly

  • ✅ Incorrect (different from what you ordered)

Please contact us within 5 days of receiving your order, and our support team will assist you with the return process.

📦 How to Request a Return

Follow these simple steps:

1️⃣ Contact Our Support Team

Email us at support@thinkshipper.online or contact us via WhatsApp at +91-6362510206 within 5 days of delivery.

Please include:

  • Your Order Number

  • Product Name

  • Reason for the return

  • Photos or videos showing the issue (if applicable)

2️⃣ Return Approval

Our customer support team will review your request. If your return meets our policy requirements, we'll provide you with return instructions.

3️⃣ Pack the Product

Please ensure the item is:

  • 📦 In its original packaging

  • 🏷️ With all original accessories and manuals

  • 🚫 Unused (unless it arrived damaged or defective)

4️⃣ Ship the Product

Return the approved item using a reliable courier service. Our support team will guide you through the shipping process.

💳 Refund Process

Once we receive and inspect the returned product, we'll notify you of the approval status.

If approved:

  • 💰 Your refund will be processed to your original payment method.

  • ⏳ Refunds are generally completed within 3–7 business days, depending on your bank or payment provider.

✅ Return Eligibility

To qualify for a return:

✔️ The return request must be made within 5 days of delivery.

✔️ The item should be in its original condition with all accessories and packaging.

✔️ The product should not show signs of misuse, physical damage, or unauthorized modifications.

✔️ Proof of purchase (Order ID or invoice) must be provided.

❌ Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care products that have been opened or used.

  • Items damaged due to improper use by the customer.

  • Products missing original packaging or accessories.

  • Clearance, promotional, or final sale items (unless defective).

🎥 Unboxing Video Recommendation

We strongly recommend recording a clear unboxing video when you receive your package.

The video should show:

  • 📦 The sealed package before opening.

  • ✂️ The complete unboxing process.

  • 📷 The condition of the product and all included accessories.

An unboxing video helps us verify claims more quickly and allows us to resolve return or refund requests faster.

💙 Our Commitment

At ThinkShipper, we value every customer and work hard to ensure a reliable shopping experience.

If you ever experience an issue with your order, our support team is ready to assist you with a fair and transparent resolution.

📞 Need Help?

If you have any questions regarding returns or refunds, feel free to contact us.

📧 Email: support@thinkshipper.online

🌐 Website: https://thinkshipper.online

We appreciate your trust in ThinkShipper and thank you for shopping with us!